Help

Plumbing Help Guides

Simple first steps for common plumbing problems — to help you stay calm and know when to call.

Important Safety Note

If water is leaking, try to stop the water only if you can do it safely. Do not touch standing water near outlets, electrical panels, cords, or appliances. If the area feels unsafe, stay away and call for help.

These guides give general first steps only. Plumbing problems can have different causes, and an on-site inspection may still be needed.

Step-by-Step

How to shut off the main water

If water is leaking, shutting off the water can help reduce damage while you wait for help.

Valve icon

Steps

  1. Look for the main water shut-off.
  2. Turn the valve carefully.
  3. Check whether the water slows or stops.
  4. Call for help if needed.
Safety Note Do not force a valve that feels stuck.

Step-by-Step

What to do if a pipe bursts

A burst pipe can move quickly. The first goal is to stop or reduce the water if it is safe to do so.

Pipe burst icon

Steps

  1. Stay calm and move carefully.
  2. Shut off the water if you can do it safely.
  3. Stay away from electricity.
  4. Call Al-Jamal LLC.

Step-by-Step

Water leaking under the sink

Sink icon

Steps

  1. Stop using the sink.
  2. Look for the shut-off valves.
  3. Turn off the water if it is safe.
  4. Dry the area if possible.
  5. Call for help.

Step-by-Step

Why a drain smells bad

A bad drain smell may come from buildup, dry traps, venting issues, or a deeper drain problem.

Drain icon

Steps

  1. Is the drain used often?
  2. Is the drain slow?
  3. Do several drains smell?
  4. Is there a backup?
Safety Note Avoid harsh chemical drain cleaners if possible.

Step-by-Step

Water heater warning signs

Water heater icon

Steps

  1. Water around the water heater
  2. Dripping near a pipe connection
  3. Rust-colored water
  4. Unusual popping or rumbling sounds
  5. Low hot water
  6. Wet floor near the heater
  7. Loose or damaged-looking connections
Safety Note Do not try to open, repair, or adjust parts you are not comfortable with.

Contact Guide

When to Call vs Message

If you are unsure, send a message. If it’s urgent, please call immediately.

Message icon

Send a Message when

Use this for non-urgent situations, such as:

  • you are not sure which service you need
  • the issue is not actively leaking
  • you want to describe the problem
  • you want someone to review the situation and explain the next step
Send a Message
Phone icon

Call now when

Use this for urgent situations, such as:

  • active leak or burst pipe
  • water near electricity
  • drain or sewer backup
  • water coming through a ceiling or wall
  • shut-off valve will not turn
  • repair needs to begin urgently
Call (847) 269-8881